Case Study: CARE

By July 29, 2017 November 1st, 2017 Case Studies

Obstacles to overcome:
A new leader combined several operating units. Pressure to cut overhead to meet new goals. Low morale.

Mission
Worldwide humanitarian aid organization
Length of Engagement
November 2010-May 2011
Team Profile
Supply Chain Management Team > Vice President + Senior Team of 7
Location
Atlanta, Georgia
Methodology

The team scored itself at the beginning and end using the online Team Diagnostic assessment. Team was coached as a group every few weeks following a customized change agenda. Additionally, the coach held ‘spot coaching’ sessions with key influencers on the team.

A variety of exercises addressed conflict resolution and role clarity. Team uncovered ‘team toxins’ – defensiveness, stonewalling, blaming – and agreed upon ways to address them. Published Team Agreements on new ways to make decisions together. Reduced the need to involve the senior leader in every decision, as team members improved communication and increased collaboration.

TEAM ISSUES BEFORE COACHING

• New leader combined several operating groups into one
• Low employee satisfaction
• Issues about holding confidentiality and reliability within the team

TEAM GOALS

• Find ways to quickly save money and eliminate non-value added activities
• Collaborate with each other to better serve the Country Offices around the world
• Develop trust among a group that hadn’t worked together

DRAMATIC IMPROVEMENTS MEASURED IN PRE AND POST-ENGAGEMENT SURVEYS

PRODUCTIVITY

  •  28% Alignment
  • 25% Decision Making
  • 22% Goals & Strategies
  • 22% Proactive
  • 19% Accountability
  • 19% Resources
  • 15% Team Leadership

POSITIVITY

  •  26% Constructive Interaction
  • 22% Trust
  • 21% Communication
  • 16% Respect
  • 16% Optimism
  • 16% Camaraderie
  • 8% Values Diversity
Results

Midway through the engagement, the team decided to re-visit the Strategic Plan. A 2-Day Plan Review facilitated by the coach resulted in revised goals that were more visionary AND more specific about how this new team will get the job done together. Staff began to make clearer requests of each other. Tension-filled conversations declined.

MACRO VIEW: Before & After Results

What Participants Had To Say

Savings are happening

The team is taking responsibility and grasping the need for excellence.

As a team, we now have sound strategies for accomplishing our goals.

The coaching provided direction for a group that had been largely siloed and far too individualistic.

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